My manicure experience
On Thursday, I got a manicure. This triggered my memory. The nail technician filled my nails. Rougher than usual. The edges of my nails were a bit raw, rough. I dismissed it. I figured she was going to fix it. She started trimming my cuticles. How bad can it be right? She left dents on a couple of fingers. Have you ever seen someone who bits the skin around their fingers? That’s how my hands looked. If that wasn’t bad enough, she cut one of my fingers, and the bleeding wouldn’t stop. I comfort her. “It’s fine”, I say. She used blue drops to stop the bleeding. When the bleeding didn’t stop, she asked if I had taken any blood thinners. I hadn’t. Tired of the blood, she used clear nail polish to coat the cut. No more dripping blood. Hurray.
She finished painting my nails. The finger that was cut was painted pretty badly. I was sent to the drying section. After a couple of minutes, she came to fix that nail. I could tell she was really nervous. So nervous she put on the wrong top coat. Instead of finishing off with a clear coat of paint, she used a pink nail polish. Then used a clear top coat to try and fix it. “Please come again”, she said. I’ve never felt in pain when I’ve gotten my nails done, I was shocked no one said anything to me.
Wait, I take that back. The nail tech did ask me to come back, so she can fix it. I felt so bad about how flustered she was, but I wouldn’t dare put myself in that situation again. I understand people have off days. If you are though, take a step back for a bit. Clear your mind. It’s ok to say, I can’t do this right now”. That’s a lesson I’m still learning. I do recognize my fault in the situation. The moment she cut my finger I should have just said, “it’s ok I’ll come back”. Versus me paying for a service I immediately regretted, and still tipping.
That got me thinking. It was generous of me. Why though? Should I have acted differently? Complaining makes me uncomfortable. I’m working through it. Speak up. Remember not to make a scene, it won’t get you anywhere. People who work in customer service are challenged every day. They aren’t perfect, but dealing with multiple situations and being underpaid is tough.
What has been the worst salon experience you’ve had?