I was a barista for Peet’s Coffee in Central Market. Randomly a manager came up to me and said he needed to talk to me. I was a bit confused, but I followed him to the patio. He asked me if I had been rude to a customer 2 nights ago. I was confused, because I hadn’t worked that specific night. I also didn’t recall having any altercation with a customer. After I told him this, the manager said I had to take an exam over customer service. Again, he was aware the barista wasn’t me. It was so embarrassing. He walked me where the kitchen staff was and to his desk. It wasn’t closed off and everyone could see and hear what I was doing. It was my first month with Market Street.
A customer had just landed from Tokyo, and rushed to market street before going home to rest, to buy their favorite iced coffee. The barista who was working that night told her that they were all out. Obviously upset, she wrote in to management that night. I don’t know if it was because the other 2 baristas had been there over 6 months, or because the newest barista besides me was a 50 year old lady, but the management decided it must have been me the lady was referring to. Even though I wasn’t working that night.
1`1Since they had to cover their bases and fill out paper work, my name was the one that got dragged. A day after this, the same manager pulled me aside and let me know the lady wrote in again. She wanted to apologize. She blamed jet lag for her hot temper. She hopped that the barista was not let go because of a heated moment she had when she was writing in.
Let me lay this out once more. I wasn’t on the schedule, I didn’t work that night. Management knew this. I told them this. Yet something about me was a trigger to them. A week later I quit. I put in my two weeks notice. Getting paid $8.75/hr was not worth the long hours I worked with being able to even sit down when there was nothing to do. It was not worth having to clean and shut down the entire cafe by myself every night. It was not worth the old creepy men (co-workers) who would just continue to stare at me.